Shipping | Returns | Refunds
Digital Product Policy:At Vowpaperie, we specialize in digital invitations and instant downloads. Due to the nature of our digital products, all sales are final once the download link is accessed. However, we offer a 7-day money-back guarantee to ensure your satisfaction. If you are not satisfied with your purchase, please contact us within 7 days of download for a refund. To process a refund, you must provide proof of the files you downloaded, and the files must not have been modified or used.
Exchanges:
If you're not happy with your purchase, we also allow exchanges for another design of equal or lesser value within the 7-day window. To initiate an exchange, please contact us at contact@vowpaperie.com with your request and include details of the files you downloaded. Our team will assist you in selecting a replacement design.
Download Process:
Upon completing your purchase, you will receive an email containing a download link to access your digital files. These files are available for immediate download, allowing you to begin customizing your invitations right away. For detailed customization instructions, please visit our How It Works page.
Shipping Information:
As our products are digital, no physical shipping is required. Enjoy the convenience of instant access to your invitations, ready for customization without waiting for delivery. Download the files, make your changes, and you're all set to send them to your guests!
About Page:
For more information about how our digital invitations work, including tips on customizing and troubleshooting, please visit our About page. We've curated helpful resources to make the process as easy as possible for you.
Contact Us:
If you have any questions or need assistance with your order, or if you'd like to inquire about our refund or exchange policies, please reach out to us at contact@vowpaperie.com. Our dedicated customer support team is here to provide excellent service and ensure a smooth experience with Vowpaperie.
Protecting Your Purchase:
To help protect against unauthorized use of our digital products, we ask that you not share or redistribute your files. We provide digital downloads only for your personal use, and by downloading, you agree to our terms.
Thank you for choosing Vowpaperie for your digital invitation needs!